Terms and Conditions

By using this website, you expressly agree to be bound by and to comply with, these and any additional or amended terms and conditions ("the Terms") which PettySave MicroFinance Bank Limited ("we', "us" or "our") may prescribe from time to time.

These Terms and Conditions apply to and regulate the provision of financial services provided by PettySave MFB, a microfinance bank that is licensed by the Central Bank of Nigeria (CBN) which provides financial services. These Terms and Conditions constitute Pettysave's offerings and set out the terms governing this Agreement.

By accepting these terms and conditions, you agree that by using any of the services provided by Pettysave MFB, you comply with all of the terms and conditions in this user agreement. You also agree to comply with our privacy policy.

We may revise this agreement and any of our policies listed, from time to time. The revised version will be effective at the time we post it unless otherwise noted. If our changes reduce your rights or increase your responsibilities, we will provide you with notice of at least 21 days. By continuing to use our services after any changes to this agreement become effective, you agree to abide by and be bound by those changes. If you do not agree to these terms and conditions, please do not proceed and exit the website immediately. Please be informed that on notice to you, we can terminate your relationship with us if we believe that you have violated any of these terms. We shall provide you with 21 days notice in the event that this becomes necessary.

Definitions

The following definitions relate to these Terms and Conditions:

1. "Account" or "Wallet" is a value account created for use by the customer. Credits, debits, and charges are applied to this Account.
2. "BVN" means Bank Verification Number used by the banking industry in Nigeria and issued by a CBN-approved financial institution.
3. "CBN" means the Central Bank of Nigeria.
4. "Content" means all information whether textual, visual, audio or otherwise, appearing on or available through the services.
5. "Credit" means the movement of funds into an Account or Wallet.
6. "Debit" means the movement of funds out of an Account or Wallet.
7. "Merchant" means any person or entity who offers and or accepts payment for goods or services using PettySave.
8. "OTP" means One Time Password, used to authorize transactions or processes.
9. "PIN" means Personal Identification Number.
10. "Products" refers to PettySave products, including person-to-person money transfers, bill payments, airtime top-ups, PettySave retail payment services, or other Merchant products and services provided through Pettysave.
11. "Services" refers to any products and services provided to the customer.
12. "Credit Reference Bureau" includes any financial institution or a credit reference bureau duly licensed under the laws and regulations of the Federal Republic of Nigeria to, collect and facilitate the sharing of customer credit information

Opening a Bank Account and Condition of Use

• To use Pettysave you must first open a Pettysave Bank Account by registering with us. As part of the signup process, you will need to accept these Terms and conditions and our Privacy Policy, and you must have legal capacity to accept the same. If you order additional services, you may be asked to accept additional terms and conditions.
• If you are an individual, you must be a Nigerian citizen,18 years or older to use our services and by opening a Pettysave Account you declare that you are 18 years or older. This does not apply to products for which we may set a different age limit. We may require at any time that you provide evidence of your age.
• You must provide all information as may be requested by us, such as your name, BVN, email address, mobile device number and such other information as we may request from time to time (collectively, "Customer Information").
• You agree to promptly notify us of changes to your Customer Information by updating your profile and notifying us at least five business days before any changes to your bank account information, including, but not limited to, the closure of your bank account for any reason. If we approve your registration, you will be authorized to use the Account, subject to these terms.
• By opening a Pettysave Account you represent and warrant to us that your opening of a Pettysave Account does not violate any laws or regulations applicable to you. You shall indemnify us against any losses we incur in connection with your breach of this section.
• By signing up with Us, you hereby consent that we may collect, obtain, store and process your personal data that you have provided to us during the onboarding process for the purpose of receiving updates, news, promotional and marketing emails, or materials from Pettysave.

Personal Information

To meet our Know Your Customer ("KYC") and Anti-Money Laundering ("AML") obligations, we may require you to provide any or all the following:

• your full name;
• your date of birth;
• your Bank Verification Number ("BVN");
• your current residential address;
• your picture;
• copy of a valid Government issued ID (national ID, international passport, permanent voter's card or driver's license);
• a copy of recent utility bill, bank statement, affidavit, or another bill, dated within three months of our request, which carries your name and address;
• Any other information or documents as we may require for our internal risk assessment.

• You warrant that all information and documentation provided to us are true, correct, and accurate. You also undertake to notify us of any changes to the information or documentation which you have provided.
• You hereby agree and authorize Pettysave to verify information provided by you against the information held by any third party (including official databases) such as, NIBBS, Payment System Providers any other information bank available to Pettysave.
• The information that Pettysave may verify against the information which you have provided to us include (without limitation): your name, phone number, date of birth, address, age, Identification Number ("ID") or Passport Number, and such other information that will enable Pettysave to identify you and comply with the regulatory "Know Your Customer" requirements (together the "Personal Information").
• You hereby agree and authorize Pettysave to obtain and procure your Personal Information and Relevant Information from relevant sources (private and official databases) and you further agree and consent to the disclosure and provision of such Personal Information by us or our Third Party Partners.
• You agree to indemnify and hold Pettysave and the Third-Party Partners harmless with respect to any claims, losses, liabilities and expenses (including legal fees and expenses) that may arise as a result of the disclosure and reliance on such Personal Information and/or Relevant Information.
• You consent to indemnify Pettysave MFB against any liability resulting from Erroneous transfer.
• You consent that Pettysave MFB can deduct funds from customer's account when such funds have been established as erroneous or fraudulent in nature.
• Pettysave MFB advises its customers not to give their financial details, such as BVN (Bank Verification Numbers), OTP (One Time Password) and other sensitive financial information to anyone or third party. Pettysave will not be liable if such details are compromised.

Transacting

• You may access the available funds in your Account at any time. While we make every reasonable attempt to provide the services as described in our marketing and educational materials, we offer the services "as is" and without any warranties.
• All payments will be processed in Nigerian local currency i.e. Naira and Kobo.
• Pettysave MFB will send you a receipt of all transactions effected from your Pettysave Account; this message may be sent via SMS, email, or another available channel.
• Some transactions may require you to input your pre-configured PIN, you are solely responsible for maintaining the confidentiality of your PIN and login details of your Account. You must protect the secrecy of your PIN and login details and prevent fraudulent use of the same.
• You undertake to comply with anti-fraud and anti-money laundering regulations applicable in Nigeria. In particular, you undertake to respond diligently to any request from Pettysave MFB or a regulatory or judicial authority regarding any suspected fraudulent or money laundering activity on your Account.
• Any breach of the anti-fraud and anti-money laundering regulations by you constitutes a serious breach of this Terms of Use and we reserve the right to immediately suspend or close your Account.
• The proceeds from suspected fraudulent or money laundering transactions shall be kept by Pettysave MFB pending an internal decision, or a judicial or administrative decision.
• In processing your transactions, Pettysave shall comply with the Money Laundering Prohibition Act (as amended) 2011.

Funding and Transfer out of your Account

Once you open your account, you will be assigned a Bank Account Number. The account number will be required when you or a third party wants to fund your account. Save for any limits that are applicable to the account, your account may be credited, through bank transfers to your Account and by cards.

• You may transfer the funds in your account to other accounts on the Pettysave App, and to any bank account with a Nigerian bank.

We may not process your transfer or payment if:

• If your instructions are unclear.
• You have insufficient funds.
• There is a suspicion of criminal, fraudulent, or illegal activity on your Pettysave Account.
• There is a suspicion of unauthorized access to your Pettysave Account.
• We (and/or our Partners) are legally restricted from completing the transfers.
• It goes over your payment limits (where applicable).
• We are prohibited or restricted from doing so in accordance with the payment system regulations or any applicable law in Nigeria.

• You are responsible for providing the correct details for the recipient of your transfers or payments. Where payments are made according to your instructions and those instructions were wrong, but authorized, we will work with our partners to assist you in retrieving the amount if you notify us promptly. Where we are unable to retrieve the payment, we will assist you with the relevant information in our possession that you may need to reclaim your funds.
• You may be required to set a password/Personal Identification Number (PIN) to carry out transactions. When you enter your password to confirm a transaction, you confirm that we may treat the transaction as having been authorized.

Prohibited Transactions

It is strictly forbidden to send or receive payments as consideration for the sale or supply of:

• Hard drugs and drug paraphernalia
• Weapons (including without limitation, knives, guns, firearms, or ammunition)
• Satellite and cable TV descramblers
• Pornography, adult material, material that incites violence, hatred, racism, or which is considered obscene
• Government IDs and licenses including replicas and novelty items and any counterfeit products
• Unlicensed or illegal lotteries or gambling services (including without limitation the use of or participation in illegal gambling houses)
• Unregistered charity services Items which encourage or facilitate illegal activities
• Prepaid debit cards or other stored value cards that are not associated with a particular merchant and are not limited to purchases of particular products or services
• Multi-level marketing, pyramid selling or Ponzi schemes, matrix programs or other "get rich quick" schemes or high-yield investment programs
• Goods or services that infringe the intellectual property rights of a third party.
• Activities defined as illegal by the CBN and laws of the Federal Republic of Nigeria.

• It is strictly forbidden to make payments to or to receive payments from persons or entities offering illegal gambling services, including (but not limited to) illegal sports betting, casino games and poker games. We may suspend or terminate
• It is strictly forbidden to make payments to or to receive payments from persons or entities offering illegal gambling services, including (but not limited to) illegal sports betting, casino games and poker games. We may suspend or terminate your Pettysave Account at any time or refuse to execute or reverse a transaction if we believe that you directly or indirectly use or have used your Pettysave Account for or in connection with illegal gambling transactions.
• It is strictly forbidden to use your Pettysave Account for any illegal purposes including but not limited to fraud and money laundering. We will report any suspicious activity to the relevant law enforcement agency.
• We reserve the right, in our sole discretion, to add categories of prohibited transactions by adding such categories to these Terms and Conditions of Use. If you conduct or attempt to conduct any transaction in violation of the prohibitions, we reserve the right to:
  • Reverse the transaction
  • Close or suspend your PettysaveAccount
  • Report the transaction to the relevant law enforcement agency
  • Claim damages from you
  • Charge you an administration fee in case we apply any of the above

Liability

• In case of an unauthorized payment or a payment that was incorrectly executed due to an error by us, we shall at your request immediately refund the payment amount including all fees deducted therefrom.
• If you fail to notify us without undue delay of a loss of your password or any other event that could reasonably be expected to have compromised the security of your Pettysave Account after you have gained knowledge of such an event, you shall remain liable for losses incurred up to your notification to us.
• If the transaction was unauthorized but you have compromised the security of your Pettysave Account with intent or gross negligence, or if you fail to dispute and bring the unauthorized or incorrectly executed transaction to our attention within 2 weeks from the date of the transaction, you shall be solely liable for all losses.
• Without prejudice to the foregoing, you are asked to check the transaction history of your Pettysave Account regularly and frequently and to contact Customer Service immediately in case you have any questions or concerns. Contact may be over email (info@pettysavemfb.com) or call (09138124277).